Exchanges and Return Policy

Last updated 10/11/2023

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not satisfied with your purchase due to reasons such as:

·         Defects in Manufacturing

·         Not what you ordered

·         Products damaged due to courier delivery

, you may return it to us for a full refund or store credit. Please see below for more information on our return policy.

GENERAL INFORMATION ON RETURNS

All returned items due to reasons that was mentioned above must be in be in new and unused condition, with proof of purchase attached.

GENERAL RETURN PROCESS

To return an item, please email customer service at customerservice@techsouthafrica.co.za to obtain a Return Merchandise Authorization (RMA) number. After receiving an RMA number, place the item securely in its original packaging and include your proof of purchase, and follow courier instructions provided to you:

Failure to adhere to any of these requirements could delay the processing of your request or result in its decline altogether.

The product will be tested to confirm the reason for return. If the item has either been fixed or replaced according to the warranty specifications of the supplier, the return shipping charges will be paid by us.

Please note, if we find that the product is fully working and there are no damages or factory faults as described by you in the return process you will be responsible for the return courier fees. If you do not pay the return courier fees for the product that was purchased. Tech SA (PTY) Ltd has the right to re-sell the item to make up for the unnecessary courier fees that TECH-SA (PTY) Ltd has paid to collect the product form you before testing.

Defects in Manufacturing

We do our best to ensure that the products we deliver to you are of a high quality, and in good working order and without defects.

What is a defect? A defect is a material imperfection in the manufacture of a product or any characteristic of a product, which makes the product less acceptable than one would reasonably be entitled to expect in the circumstances. Please refer to our FAQs for some examples.

The following will NOT be regarded as defects and will not entitle you to a return under this section 3:

  • faults resulting from normal wear and tear;
    • damage arising from negligence, user abuse or incorrect usage of the product;
    • damage arising from electrical surges or sea air corrosion;
    • damage arising from a failure to adequately care for the product;
    • damage arising from unauthorized alterations to the product;
    • where the specifications of a product, although accurately described on the Website and generally fit for its intended purpose, do not suit you; and
    • in relation to Unboxed Deals or used products, signs of handling and/or repackaging.

Please notify us by following the return procedure and we will collect the product from you. If the product is missing any accessories, parts, is damaged due to neglect or used we will unfortunately not be able to exchange or refund the product. Once we have inspected the product and validated your return, we will at your choice deliver the correct product to you as soon as possible (if the correct product is available); or credit your account with the purchase price of the product within 10 days of the return (or refund you if that is your preference).

Not what you ordered

If we accidentally deliver the wrong product to you, or if the product is not as described on the Website, please notify us by following the return procedure and we will collect the product from you. If the product is missing any accessories, parts, is damaged or used we will unfortunately not be able to exchange or refund the product. In the event that the product is still sealed and we have inspected the product and validated your return, we will at your choice deliver the correct product to you as soon as possible (if the correct product is available); or credit your account with the purchase price of the product within 10 days of the return (or refund you if that is your preference).

Products damaged due to courier delivery

Should a product be damaged or missing any parts or accessories at the time of delivery, please notify us within 3 working days of such delivery by logging sending an email to customerservice@techsouthafrica.co.za

We will arrange to collect the product from. Once we have inspected the product and validated your return, we will at your choice repair / replace the product as soon as possible (if such repair is possible / we have the same product in stock to use as a replacement) or credit your account with the purchase price of the product (or refund you if that is your preference).

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

customerservice@techsouthafrica.co.za

Warranty

Each product is covered by a manufacture warranty. More information with regards to details on the warranty will normally be visible on the box of the item as well as a leaflet in the box.

  1. All defective merchandise within the respective warranty period and out of the relevant DOA period, returned to the supplier must be returned with all accessories to enable assessment and repairs.
  2. A copy of the original invoice may be requested on products and a copy of the consumer invoice
  3. All returned goods require a full fault description for efficient diagnosis.
  4. There is no warranty for uninterrupted or error-free operation.
  5. There is no warranty for loss of data and it is recommended that data be backed up on a regular basis.
  6. Data Recovery is not covered under the warranty and is not part of the warranty process.
  7. There is no warranty for product with removed or altered identification labels and/or serial numbers.
  8. The warranty does not cover physical damage, liquid damage, abuse, misuse, alteration, neglect, tampering, improper maintenance, improper installation, work done by unauthorised service centres, insect infestations, and power related issues from external sources resulting in component damage/failure including telecommunication line feedback.
  9. In the case of warranty not being covered according to the terms and conditions or the product exceeds the relevant warranty period, a quote will be provided to repair the product and is subject to spare availability.
  10. Re-quotations, if necessary, can be sent when any further faults are diagnosed after original quoted part has been replaced – LABOUR rate will not be affected in re-quotation.
  11. Quotations are valid for 5 working days only.
  12. A 3-month carry-in workshop hardware warranty applies to the repair work undertaken in accordance to the quote acceptance and date of invoice or the balance of the remaining original warranty period for our suppliers authorised repair products where applicable.
  13. The respective warranty of the product starts from the Consumer purchase date
  14. All replacement of products within its respective warranty period, will resume warranty from the original purchase date of the Consumer and is bound to its original warranty period and will carry the balance thereof.
  15. Named goods and goods that our suppliers are not authorised to repair, such as HP/DELL/Samsung/Sony/Fujitsu etc. carry a vendor support warranty, repair structure and turnaround time which is bound and supported by the vendor and their respective agents. Where applicable, assessment fees/quote rejection fees are payable to the repair agent before release of the item.